Technical support is included for free within the QBIS Service.  We can also provide your organisation with a Support Agreement with guaranteed response times via phone and email.  Here’s what’s included:

 Support with Agreement

  If you have a support agreement then you will have the following guarantees:

If you have Support Agreement, you can send us your product* support questions via email or telephone. This agreement entitles you to an answer from our team, within one working day.

Please contact us if you want to find out more about our support agreement at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

Ad Hoc Support Service

If you do not have a support agreement, but need a quick answer you can always call us and ask for a one-time support service. 

Price : £50/hour (Excl. VAT) with a minimum fee of 15 minutes.

*What is included in Product Support

Product support, i.e. advanced help and the opportunity to ask questions on the product as needed for proper use of the software. It also includes, to a limited extent, simpler questions about the operating system, printer, network etc. required for using the product.